1. Visit Nucleo Consulting’s Website at www.nucleoconsulting.com
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote1-1024x422.jpg)
2. Hover your mouse over to More… and Click Login
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote2-1024x408.jpg)
3. You will be directed to the Client Portal Login Page
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote3-1024x783.jpg)
4. Enter email (xxx@xxx.com) for Username
Enter Password
Select Login
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote4-1024x789.jpg)
5. This is what you see at the home page
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote5-1024x790.jpg)
6. Click Create a Ticket
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote6-1024x789.jpg)
7. This is what you see at the New Ticket page
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote7-1024x755.jpg)
8. Select PC Support Request for Request Type
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support8-1024x749.jpg)
9. Select the request Priority
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support9-1024x754.jpg)
10. Enter the Ticket Title
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support10-1024x752.jpg)
11. Enter Ticket Description, always enter TeamViewer ID
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support11-1024x705.jpg)
12. Select Reference Name
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support12-1024x746.jpg)
13. Select the product that is faulty
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support13-1024x722.jpg)
14. The product details will be displayed here
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support14-1024x683.jpg)
15. Attempt the Follow-up Questions for hardware issues, this will help to speed up the process(Skip if you have selected the installed product )
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support15-1024x687.jpg)
16. Enter the troubleshooting methods that you have used before contacting us
Eg. Restarted computer, none and etc.(Skip if you have selected the installed product )
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support16-1024x706.jpg)
17. Enter the error message that appeared
Eg. Unable to connect to printer(Skip if you have selected the installed product )
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support17-1024x719.jpg)
18. Enter the computer name, Teamviewer ID for the computer & other devices that are having problem
Eg. HP Notebook, Serial number:123456789. Printer to connect: Brother Printer, Serial Number:00112233.(Skip if you have selected the installed product)
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support18-1024x717.jpg)
19. Click Save and Close, our engineers will contact you shortly
![](https://www.nucleoconsulting.com/wp-content/uploads/PC_Support19-1024x749.jpg)
20. Click View My Tickets to view the request that you just submitted
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote16-1024x788.jpg)
21. The request that you have just submitted will be displayed here
![](https://www.nucleoconsulting.com/wp-content/uploads/Sales_Quote17-1024x774.jpg)
Nucleo Consulting Pte Ltd
ROC: 201214085K
1 Claymore Drive #02-03 Singapore 229594
Support: +65 6911 0533 (Option 1) / Office: +65 6911 0533 (Option 2)
Autotask | customer portal | pc | request | support